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how to make approvers see the attachment in body of the notification email jira

salah younis July 21, 2022

how to make approvers see the attachment in the body of the notification email Jira

 

my question when the approver receives the notification by email to approve he should see the attachment if there is.

 

Thanks,

1 answer

0 votes
Ste Wright
Community Champion
January 13, 2023

Hi @salah younis 

This help page might help: https://support.atlassian.com/jira-service-management-cloud/docs/choose-how-your-customers-access-attachments/

If not, and you're looking to send Attachments with an Approval Notification - I'm not sure that is a variable you can add in Customer Notifications.

There might be something you can do with Automation though - for example, a rule like the one mentioned in this comment: https://community.atlassian.com/t5/Jira-Service-Management-articles/Jira-Service-Management-direct-access-to-attachments-via-email/ba-p/1965969#M2441

Ste

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