how to modify a workflow based on the choice of a field

[Jose_Salvador_Covarrubias_Olivares]

How to modify a workflow based on the choice of a field, I wish that when selecting within an menu an option this ticket is assigned to an agent but if you select another option that is assigned to another agent

[Ismael Jimoh · Accepted solution]

Hi @Jose_Salvador_Covarrubias_Olivares 

From the above and since you reference agent, I’m assuming you are referring to Jira service desk.

If this is the case, use Jsd automation to set the assignee.

• Go to project setting/automation page
• create a custom rule
• When: issue created
• if: field value=a
• then: set assignee

Below this add an else under the if and add your second condition.

Tou can also use the add-on Automation lite for Jira to achieve this if the project is a standard Jira project and not JSD.

Cheers