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issue while editing email request

Pravesh Mathema September 24, 2022

While editing the email request in project setting. getting below error.

 

We couldn't connect to your mail server

Something has gone wrong with your request. If symptoms persist contact your System Administrator. Check out our troubleshooting docs for help resolving the issue.

 

Connection to office365 is fine and also there is no log in jira.

1 answer

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Alex Koxaras -Relational-
Community Champion
September 24, 2022

Hi @Pravesh Mathema 

Did you check the credentials for your email server? Are they correct?

What does the log says about this error?

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