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issues with attaching screen shots through JSD portal

Mark Elkomos
Mark Elkomos August 21, 2018

error500.PNGOur customers are getting the below error when they try to attach screenshots through the portal

 

"UNKOWN Server error (500)"

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Mark Elkomos
Mark Elkomos August 23, 2018

This issue was addressed in BUG  JSDCLOUD-6396 

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 24, 2018

Hi Mark,

 

Thank you for the information.

We are happy that the issue was resolved.

If you have any other question, please let us know.

 

Regards,
Angélica

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 22, 2018

Hi Mark,

Just for us to better understand and help you with this issue, can you please let us know what browser are your customers using?
Is it affecting all customers?
Can you please ask them to test using another browser?

Regards,
Angélica

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Mark Elkomos
Mark Elkomos August 23, 2018

This issue was addressed in BUG  JSDCLOUD-6396 

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