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javax.mail.MessagingException while trying to create an incoming mail handler

Nilofar Rajmohamed
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January 15, 2023

Error Screenshot.pngHi Team,

 

Kindly help us to understand why Jira cannot connect to mail server in MS office domain. Have tried all authentication types.

 

Purpose: Trying to create an incoming mail handler

Host : outlook.office365.com

 

**The mail box can be accessed manually and mails are coming in to it.

** Error screenshot is attached.

1 answer

0 votes
Kai Becker
Community Champion
January 16, 2023

Hi @Nilofar Rajmohamed ,

I'm not quite sure about your configuration, but your screenshot states "Exchange POP3 Service is ready" and a connection error via "imaps".

Looks like there is a mix up.

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