make resolution comments visible

[Harold Prestage]

Is it at all possible to make resolution comments visible on jira service desk cloud

[Boyan Angelov (Nemetschek Bulgaria)]

Hello,

Out of the box the customers cannot see the value of the Resolution field. It is possible with the Cloud app that we created - Advanced Portal Reports. 

Best regards,

Boyan

[Soporte Atl]

Hi, @Boyan Angelov (Nemetschek Bulgaria)

Do you please know if it is now possible to show the Resolution field in the customer portal by any means?

I've been searching for a while and didn't find anything yet, so I wanted to double check with an expert.

Thanks in advance,

M

[Boyan Angelov (Nemetschek Bulgaria)]

Hi Manuel, 

Using our app mentioned above it is possible. Out of the box unfortunately it is not.

Best regards,

Boyan

[Soporte Atl]

Hi, Boyan.

Thanks so much for your quick reply.

Best regards,

M