organise tickets inside queues

[Alejandra González]

Hi,

Is there a way of organising tickets inside a queue? for example if I want to have first all type A tickets listed and then type B ones, not all of them mix cause they kind of come from different "groups". 

Now I receive them in the order in which they are opened no matter if they come from group A or group B.

Is this possible?

Thank you

Alejandra

[Alex Koxaras -Relational-]

Hi @Alejandra González you can user ORDER BY at the end of you JQL to order your queue to your liking. Or if you don't use a JQL and you use the basic, then click on the right side on the dropdown menu, to select the field to which you can order your queue. Then click save!

[Alejandra González]

Hi @Alex Koxaras -Relational- , I want to ORDER BY Request type. For example, all request types "TEST A",  to be always  the first ones in the queue. I've seen that I just can order by "fields" but not by request types. Is it like this?

Thank you

[Alex Koxaras -Relational-]

Hmm.. the field 'Request Type' does not support sorting.

• A workaround would be to sort them out by issue type, only if the issue type is different in every request type.
• Or you can create a custom field which will take a specific value for each request type and then sort them by this custom field.
• A final proposal would be to search in the marketplace for an app

[Alejandra González]

Ok, I will try the custom field option. 

Thank you for your help

[Alex Koxaras -Relational-]

Nice! If my answer suits your need, kindly mark it as accepted in order to help others in the community. Thanx!