project with external customers

[Alejandra González]

Hi,

I was wondering if its possible to create a Business project where some of the people of that project are external customers; an external partner. So not just the internal people from the company can add requests, but also external people can do it. Is this possible? im trying to find a way to manage requests with a external partner and dont know if Jira is valid.

thank you

[Josh Costella · Accepted solution]

Hi @Alejandra González 

With a Jira Service Management project, you can achieve what you are trying to do. 

You can find out more about how to configure that here: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-and-manage-portal-access/

You can find out more about the various business related templates that JSM offers here: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-project-templates/

I would recommend using a JSM project since customer accounts are free. If you use an internal Jira project, every user, including customers, would need to have a paid license. The security configuration would also be more complex. 

Through JSM, your customers will only have access to the portals (projects) you add them to. 

[Sebastian Krzewiński · Accepted solution]

Hi @Alejandra González 

IMHO you had 2 ways to achieve that:

1. Create JSM project where external users will be using customer portal to add request. Internal users will be able to do that through jira and customer portal. External users will be not counted to the license.

2. You can create other type project but internal and external users need have assigned license.

More info: https://confluence.atlassian.com/adminjiraserver/jira-applications-and-project-types-overview-938846805.html

Regards,

Seba

[Alejandra González]

Hi @Sebastian Krzewiński 

But is there a way to integrate the project. For example in Slack there's a way of creating a slack channel with external members. I don't want external users to "submit"requests but to create them internally.