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"Only show articles labeled" adding a lable filter hides all articles

Alexander Ryan
Alexander Ryan
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June 28, 2022

I have 2 knowledge bases linked to my service desk for 2 distinct products and wanted to filter the article suggestions based on the request form. In each knowledge base every article has a label specific to the product e.g. m2mexapi, m2mgo

ticket type A will only show articles from KB A

ticket type B will only show articles from KB B

however as soon as I add a label in the "Only show articles labled" then it no longer shows any results on that ticket at all

 

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