"Resolve this issue" taken off of Customer portal

[Christian Stidham]

Hello, 

We recently just created a new project in JIRA Service Desk and when customers create issues, they are able to go back into the issue (customer gets email notification) and click "Resolve this issue" (see picture below).  We want to make sure customers are not able to resolve the issue themselves because of the type of data that is being requested through JIRA Service Desk. 

How do I take this off? 

 

[Kian Stack Mumo Systems · Accepted solution]

@Christian Stidham, 

You need to be an administrator to do this. Navigate to Project Settings > workflows.

Edit the workflows and click on the transition leading to resolved. You should see a box pop up with a check box option "Show transition in the customer portal". Uncheck that box, publish your workflow and you should be good to go.

[Christian Stidham]

This worked! Thank you so much!