removed the disabled USER and tried to freshly add him back again, but JSM won't allow

[Elizabeth Styles]

Elizabeth StylesJan 16, 2024

Hi, I have removed the disabled USER and tried to freshly add him back again, but JIRA Service management keeps saying I can't send "INVITE" because USER is disabled or suspended, even though the USER is completely removed. Please advise? I am a JSM Admin. and can't add critical USER back again. Thanks, Elizabeth Styles, SubCom  estyles@subcom.com

[Marc - Devoteam]

Hi @Elizabeth Styles 

The Disabled messages indicates that the user is still with Atlassian Admin and set disabled there.

To re-enable deactivated user follow the steps outlined here

But is you are able to access this location in Atlassian Admin, you would need to enable the user first, before you can add the user to any product or as a customer.