send email to all JSM portal only customers

[hpatani]

I want to send a notification email to all my portal only JSM users.

Is there a way to do that?

[Harrison Ponce · Accepted solution]

Hi @hpatani !

You should be able to go to your Jira System settings and see an option under Mail called Send email. This will let you pick a project and role (they have Service Desk customers!) to send an email to.

Hope that helps!

[hpatani]

Thank you Harrison.

[mahboob_sharif]

thank you

[Iana]

Hi @hpatani ,
Were you able to confirm whether your portal only clients received the email sent? 

Because normally, you cannot assign roles to portal-only customers, so I have doubts whether they are taken into account or not when sending an email.

Kind regards,

Iana

[hpatani]

Hi Iana,

Yes portal only customers got the email sent.

Regards

Hemal