unable to create import configuration automatically in JSM asking for file

[Sailaja Ponnala]

How to create import configuration manually in cloud for JSM it is throwing error saying like below, showing like that if i want to create manually means how to create

[Sailaja Ponnala]

Hi @Pedro Olmo ,

I need to install that discovery tool but in cloud where i need to get that discovery zip , where i can download , i know in data centre from manage apps we can go to discovery then we can that discovery zip , but in cloud where i can get that?

[Pedro Olmo]

Hello @Sailaja Ponnala ,

First, you'll need to install Assets discovey software on a cloud server running Linux and/or Windows. You can find a step-by-step guide here: https://confluence.atlassian.com/jirakb/assets-discovery-step-by-step-1216974055.html
Once it's installed and you've scanned the networks you configure, go to the Export tab (as shown in the screenshot below).

From there, you can download the export file and upload it into the screen you shared in your question.

Regards

[Sailaja Ponnala]

Hi Pedro Olmo,

Thanks for sharing , the article which you shared i could see just download discovery , that itself i couldn't see in cloud once download then only i can extract , could please help me how to download.

[Pedro Olmo]

Hello @Sailaja Ponnala ,

You can configurate path file:

Regards

[Sailaja Ponnala]

No , Actually what i am asking like in path i need to have discovery tool first how to install asset discovery first  that too in cloud jira service management , could you please help me on that

[Marc - Devoteam]

Hi @Sailaja Ponnala 

You can't install de asset discovery agent or collector in ira Cloud. You have to install the collector on a server you have (AWS, Azure or physical).

Discovery Agents would need to be installed on devices as well if agents are needed.

Follow the steps in the documentation: https://confluence.atlassian.com/jirakb/assets-discovery-step-by-step-1216974055.html  

https://confluence.atlassian.com/assetapps/system-requirements-1168847928.html 

[Pedro Olmo]

Hello @Sailaja Ponnala ,

The first Assets Discovery scan must be done manually by uploading the ZIP file to the importer. After that, you can generate a token from Assets and configure it on the server where Assets Discovery is installed. This will allow future scans to be automated from your server to Assets Cloud. It’s important to ensure connectivity between the server where Assets Discovery is installed and Jira Cloud.

Regards

[Sailaja Ponnala]

Hi @Pedro Olmo ,

Thanks for reply , i need to understand what is zip file you are saying , could you please help me in that , Also in cloud where i can see assets zip .

[Pedro Olmo]

Hello @Sailaja Ponnala ,

Do you have Assets Discovery installed on your own server? If so, can you see a configuration screen for the app like the one below?

Regards

[Marc - Devoteam]

Hi @Sailaja Ponnala 

Welcome to the community.

I see you want tom import data into Assets in JSM.

See the documentation on importing in assets, import-objects-into-asset-in-jira-service-management 

[Marc - Devoteam]

Hi @Sailaja Ponnala 

What are you trying to import?

Do you use Assets Discovery or do you want to import data from a CSV file, what is your aim?

[Sailaja Ponnala]

Hi Marc ,

My aim to create an import using discovery import , but i am unable to create that.

[Marc - Devoteam]

Hi @Sailaja Ponnala 

As @Pedro Olmo described, you will 1st need to set up asset discovery.

This will provide content, the discovery collector will create a zip of this content, then tis zip can be used to import, but you first have to define the structure of the import in the discovery collector.

See:

https://confluence.atlassian.com/jirakb/assets-discovery-step-by-step-1216974055.html 

[Pedro Olmo]

Hello @Sailaja Ponnala ,

From the image, I understand that you want to import data from Assets Discovery into an Assets object schema. Is that correct? If so, the ZIP file must be generated using the Assets Discovery tool you installed to scan your networks, where the scanned machine information will be stored.
More information here: https://confluence.atlassian.com/jirakb/assets-discovery-step-by-step-1216974055.html

If, on the other hand, you want to import a JSON or CSV file, you'll need to use one of the other two import options—neither the Discovery nor the External one.

 

Regards

[Marc - Devoteam]

Hi @Pedro Olmo 

This doesn't need to be with Assets Discovery specifically, you can also do manual imports.

[Sailaja Ponnala]

 If so, the ZIP file must be generated using the Assets Discovery tool you installed to scan your networks, where the scanned machine information will be stored. May i now where to get discovery zip in cloud could you please

[Pedro Olmo]

Hello @Marc - Devoteam  ,

The screenshot Sailaja shared shows the Assets Discovery import.

 

Notice that the option Import data from a web address does not appear there. This option does appear for CSV and JSON imports, which are used for manual imports.

 

That’s why I explained the steps for importing using Assets Discovery.

Regards

[Pedro Olmo]

Hello @Sailaja Ponnala ,

The first Assets Discovery scan must be done manually by uploading the ZIP file to the importer. After that, you can generate a token from Assets and configure it on the server where Assets Discovery is installed. This will allow future scans to be automated from your server to Assets Cloud. It’s important to ensure connectivity between the server where Assets Discovery is installed and Jira Cloud.

Regards