unable to find SLA option in my portal

[Mulayam Yadav]

I am currently using the trial version of the platform and am experiencing a few issues:

1. I cannot find the SLA (Service Level Agreement) option in my portal.
2. My workflow is not functioning as expected.
3. I would like to know how to create tickets from email.

Any guidance you can provide on these matters would be greatly appreciated.

[Rishabh Jhawar]

Hello @Mulayam Yadav ,

Welcome to the community!

SLA: Please go the project settings and scroll down on the left pane. (screenshot below)

For tickets via email: You can go to the Project settings and find 'Email Requests.' Any email received at the configured email will turn into a ticket.

Note: To access all of this, you need to be an admin.

Regards,
Rishabh

[Mulayam Yadav]

Thank you @Rishabh Jhawar for your valuable feedback.

[Mulayam Yadav]

There is no option of SLA in my portal .