using Firstname Column form jira database in reporter field

[Petya Panayotova]

Dear community,

We faced an issue with connecting our Jira to the support Jira.

Our Jira is connecting to organization Ldap and when we use - dispalyName, it shows the first, second, and last name of the reporter.  So, can I  use into  "create issue" email template, column firts_name to a reporter instead of displayName?

Thank you in advance.

[moofoo]

Hi Petya Panayotova,

Thanks so much for your question.

Currently JSM does not support inserting custom fields into customer notifications templates. There is a feature request for that JSDSERVER-4642 which you can follow and track the progress on.

Thank you,

Artem
Jira Service Management

P.S.: if this answer is correct, please select the ‘accept answer’ button