visualization of customer SLAs

[Harold Senzano]

I need my customers to be able to view the SLAs from the customer portal.
Is there any option or alternative?
Thank you very much.

[Joseph Chung Yin]

@Harold Senzano -

Welcome to the community.  Out of the box is not possible, you will need to find a third party add-on from Atlassian Marketplace to provide you with that functionality.

Take a look at this marketplace search link - https://marketplace.atlassian.com/search?hosting=cloud&product=jira-service-management&query=SLA

Typically, SLA information is for your organization to review/assess and determine how issues are being handled properly.  Don't know why you want to share the information to the customers.  However, your organization may be different and has the need.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.