what are the effects of linking different cases

[Rogier van Besouw]

Jira Servicedesk gives the opportunity to link cases. We serve 22 departments that use the same system, chances are that if there's a problem with the system several departments will raise a case in the Jira. 

How can we use the linking of tickets in this scenario? is it possible to link them in such a way so we can send updates to all reporters at once? Or close multiple cases in one action if the problem is solved?

thanks for your help!

regards,

ROgier

[Boyan Angelov (Nemetschek Bulgaria) · Accepted solution]

Hello, 

You can try with the Automation rules, where you can change status or add comment when a linked issue changes status. You will have to link all similiar issues to one, which will be the main issue being worked on, all others will get updated when the main one is updated. Hope this helps. 

[Rogier van Besouw]

jep found it, I have to figure the logic out behind this functionality. but as far as I can tell this can cover our requirements.