2nd customer user cannot view issue created by 1st customer user

[Manuel Dias]

Hi all,

We are using JIRA service desk for our customers, with automatic issue creation with emails sent by customer.

In our JIRA projects (cloud version) If a customer user creates a issue, any other customer user cannot see the issues. We tried to add all customer users with several issue permissions (browse, comment, etc) but were unable to allow them so see issues created by other customer colleagues.

How can we setup JIRA to allow it?

Thanks

Manuel Dias

[Mr. Wolf]

Hi,
this is still a feature request in ServiceDesk.

https://jira.atlassian.com/browse/JSD-270

https://jira.atlassian.com/browse/JSD-360

https://jira.atlassian.com/browse/JSD-1268

Maybe this could be helpful :

https://confluence.atlassian.com/servicedeskcloud/adding-request-participants-732528959.html
https://confluence.atlassian.com/display/JIRAKB/How+to+Automatically+Add+Request+Participants+when+Creating+an+Issue

Greetings,
Oliver