Adding a custom field to JIRA Automation

[Gautam]

Hi, I am trying to add a rule via automation to trigger an email when value of sprint changes. I am able to get the email triggered.

I am trying to add in a custom field in the body of the email that gets triggered along with existing fields liks Summary, Assignee etc. I have used the below and no luck.

{{issue.customfield_10767}}

{{issue.fields.Validator}}

Validator is the custom field. Both these return value which is numeric like -

712020:b205ac28-c278-4dd8-a2fa-79086133c016

and not the actual value.

Can someone please help?

[Trudy Claspill · Accepted solution]

Hello @Gautam 

What is the field type of the field?

Based on the value you have shown I suspect it is a User Picker field. If you want the user's name to be returned then you need to use:

{{issue.customfield_10767.displayName}}

By default the value given when you use a smart value for a User Picker field will be the Atlassian Account ID of the user, not their name.

Reference:

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/

[Gautam]

Thank you @Trudy Claspill. It worked like a charm. Yes, it is a user picker field.

Can I also ask one other question? If I set a rule for an email notification to be triggered when a field value changes, is there a way to get previous value of field as well? Say for example, if I set a rule for an email notification to be triggered when Sprint value is changed in Sprint field, is there a way / smart field that I can use to include previous value of the sprint field as well in the email body?

[Trudy Claspill]

Yes, that is possible.

Look at the {{fieldChange}} smart value described on this page.

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

[Gautam]

Champion @Trudy Claspill . Thank you so much!