Anonymous users have more rights than those with a login

[Mark Everest]

Hi,

We are considering extending the user of Jira beyond tracking software issues and into the Service Desk, however we have a big issue with adding Jira ServiceDesk to our existing Jira Software instance, and that is to do with the access. I can explain this simply as follows:

- Jira Software user - edit access to software issues

- Anonymous user - read-only access to software issues

- Logged-in user but without Jira Software license - no access to software type issues

Why is this an issue? Well, if a user is logged into the user portal for the ServiceDesk, they are considered as being logged into Jira and therefore lose any anonymous access to Jira Software issues.

Why can it not be made so logged-in users without a Jira Software license still get read-only access to Software issues? i.e. as if they were browsing Jira anonymously.

Thanks

Mark

[Keri]

Hi Mark, 

I was looking into this and this isn't ideal behavior - we have a feature request open here: Customers get confused when they have to log out to view JIRA tickets that are open to Anyone

If you could take a moment to vote and watch the issue to show your support, and add any additional details you would like added in the comments - we'd appreciate it! 

Cheers, 

Keri

[Mark Everest]

Will do thanks!