Automatically clone an issue from a service desk to a certain software project on creation

[Quint Kekessy]

Hi,

Currently we have a service desk for each client and when new issues are created by the client we clone and move these manually to a certain software project. Since the current process is quite time consuming and inefficient I was wondering if there is a way to automate/improve this process within JIRA Cloud. We would like to clone the issue on creation. Any suggestions on how to implement this?

Thanks in advance!

[jairo cabello]

Hey Quint

I can't really say this is a "solution", but I know that with the addon Scriptrunner this can be achieve.

Maybe take a look to it and se if it will solve your issues.

Regards!

[Quint Kekessy]

No-one able to help me? Or is this simply not possible within JIRA