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Automation: Unable to leave Summary field empty on Forms

Martin Vali
Contributor
April 6, 2025

Hi

I'm trying to surpass Summary filling with automation 

image.png

But it wouln't allow me to leave summary empty. When I put x there, then it changes nicely the summary with automation. The fact that I  have to ask visitor every time to make x there is not good

image.png

How to solve this issue, that I have to put c in summary field

1 answer

0 votes
Karan Sachdev
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 7, 2025

Hey @Martin Vali

 

Summary is a mandatory field, and this configuration can't be modified. So this is the expected behaviour.

From your automation screenshot, it appears that you want to update the summary later once the user has submitted the form?

If yes, you can have the users add their own summary while submitting the form. Once the automation rule is executed, it will overwrite the summary added by the user.

Thanks!

Martin Vali
Contributor
April 7, 2025

thnaks  @Karan Sachdev I was hoping there was a way to do it without marking x tu sommary on form.

 

Does this work

1. Change summary name to visitor name on form

2. Make automation to copy summary to REAL visitor name field

3. Use automation to make rewrite the summary like indicated above

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