Automation for Assets

[Steve C]

Wanting to setup a JSM automation rule that runs on a schedule to check the Status field of an asset, if Status = Awaiting Decommission then email assigned user of asset.

Looking to get help please on how to do the "if status = Awaiting Decommission"

plus

How to get Email field from assigned user of the asset.

Thanks

[Alex Koxaras -Relational-]

Hi @Steve C 

It all depends on how you have setup your project/solution. Jira automation has the capability of checking object's attributes:

You may want to use smart values as well: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-insight/

[Steve C]

Appreciate the reply, simply have a JSM project and a schema for Assets.

My challenge is there is zero native integration between JSM and Assets without building it yourself. Assets has been bolted into JSM without any smarts.

[Bhanu]

Hi Steve,

This article should help you get started with it:

https://confluence.atlassian.com/servicemanagementserver/configuring-assets-automation-rules-1044784502.html

[Alex Koxaras -Relational-]

@Bhanu this link is for the DC version of assets, which utilizes a built in automation engine. On cloud Assets use the project automation.