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Can I use JIRA Service Desk on a project and NOT have a customer portal?

Jeanne Howe
Jeanne Howe
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September 17, 2014

We are using a "connector" to move tickets from SalesForce into JIRA for escalation. I would like to use Service Desk for the SLA configuration/reporting. So no actual tickets will be submitted via the Customer Portal, they will all come in programatically. 

Can I do this?

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September 17, 2014

you should be able to as long as you do not give the link out to the customer portal or limit access to it.

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