Custom String not populating Automation for JIRA

[Rosa M Fossi]

Hi Community,

I'm creating a manual trigger automation that creates a series of tickets for my devs.  The trigger starts in a Service Desk ticket and when Run (Ran?) it creates tasks in 4 Software Projects.

The issue is that the string custom field smart values are not populating. All the booleans or multi-select / radio button type custom fields are passing just fine, but anything with a string / free text is not coming over.

I've tried the following different smart strings without success

{{issue.customfield_11506.value}}

{{triggerissue.customfield_11506.value}}

{{customfield_11506.value}}

{{Client Name.value}}

{{Client Name.string}}

{{customfield_11506.string}}

edit:  in JIRA, just to test, I've added "Client Name" custom field to all the relevant screen / screen schemes. 

[Nick Menere · Accepted solution]

Hi Rosa,

Almost there.

String/text values don't have any attributes - they are just the string. e.g. the following will work for you:

{{issue.Client Name}}

Hope that helps.

Cheers,
Nick [Automation for Jira]

[Rosa M Fossi]

@Nick Menere thank you!!  (That was my next guess 🤣🙄)

I tested it and sure enough...  I appreciate the response and solution.