Customer to choose Assignee from the list

[Shantu Chatterjee]

Hi There,

I have 10 customers, and I would like to have dedicated Assignee for them.

Each customer customer will have different assignee, so that they can choose while raising the JIRA.

Can any one help me how I can do this in JIRA.

[Liam Green · Accepted solution]

Hi @Shantu Chatterjee 

If it will always be the same assignee per customer (e.g. Customer 1 always has Agent A) then you could do this through Automation - that means the customer won't need to select an Assignee every time.

[Shantu Chatterjee]

Hi Liam,

Initially we had the process where the customer can select the assignee depending upon the nature of the issue.

After that I used Automation as well now few of my customers are asking for dedicated Assignee, so wondering, if we can do it manually?

Thanks.

[Liam Green]

Hi

It can be done, yes - you just need to add the 'Assignee' to the 'Visible fields' section on the Request form.

This can be done by gong to Project settings > Request types and then editing the relevant request type(s)

[Shantu Chatterjee]

Thanks a lot for your help.