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Dependent Dropdown Menu - Short Answer Option

marianna_taborda February 2, 2023

Hello!

I'm working on an issue type where we have a dependent dropdown menu with two options: Yes or No. I'd need to have a dependent option being triggered when we select "Yes" where we would be able to enter the name of a person. 

Is it that the dependent menus only work with pre-selected fields? Would there be a way for us to have this option to have the reporter add some information when selecting Yes on the main question, as opposed to having an optional field below on the request form?  

Thank you!

1 answer

0 votes
Darryl Lee
Community Champion
February 6, 2023

Hi @marianna_taborda - welcome to the Atlassian Community!

So neither Jira's issue create screens nor JSM's requests have the ability to create dependent or conditional fields like what you're talking about.

BUT! Atlassian recently acquired ProForma which does have the ability to have sections with required fields appear based on other fields: 

Now that it is "built-in", these Forms are only available in Jira Service Management, but ProForma used to support forms in Jira Software as well so the rumor is that if you ask Support, they can enable it for your software projects.

Darryl Lee
Community Champion
February 6, 2023

And I would be remiss if I didn't point to a previous answer of mine that went through three other options for creating "dependent" fields:

The quick summary:

  • Jira Expressions - using third-party add-ons you can make a field required based on another field. Unfortunately the UI doesn't show you this requirement until *after* you try to submit.
  • Behaviours - the ScriptRunner add-on gives you the ability to hide/show a field based on another field, but not make it required.
  • Workflow step - create an extra workflow step that contains a validator based on the field value from the prior step.

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