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Do you have to be a licensed user in Jira Service Desk in order to be an approver

Peter Walker
Peter Walker March 19, 2017

I'm setting up an approval workflow for an internal departmental process.  However I started to think of those cases were we would need to seek approval outside of our group.  This would mean that there are managers in our company that are considered customers with restricted access in JIRA.

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Niclas Sandstroem
Niclas Sandstroem
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March 19, 2017

A customer can be approver. See https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-approvals

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