Email reminders based on the Jira filter queries

[Lakshmi CH]

Hi Team,

How to send email reminders based on the Jira filter queries?

We have a custom field, "Number of Reach-Outs" (single selection field) For example, if the Number of reach-outs = 2, we could use an automation to send an email to a designated recipient(s); if that same field = 3, send a different email a couple of days later. Etc etc.

I was referring to this forum, but it looks like it is for the Cloud and does not work for the data center. https://community.atlassian.com/forums/Jira-questions/Automation-When-a-task-is-near-due-send-email-reminder/qaq-p/2338384

Please suggest if you have any references. Thank you!!!

[Bill Sheboy]

Hi @Lakshmi CH 

Are you trying to send one email with all of the issues to a group of recipients, or send one email for each issue to the same group?

Send one email with all the issues -- Use a rule with a scheduled trigger to identify the issues, selecting the option to bulk-process the issues using the plural {{issues}} smart value: https://confluence.atlassian.com/automation103/run-a-rule-against-issues-in-bulk-1488594794.html

Then copy that rule to use different JQL for your different "reach-out" values and different email content.

Send one email for each issue -- Do the same as above, but do not enable the option for bulk-process issue handling, and instead use the singular {{issue}} smart value to process each individually.

Kind regards,
Bill