Get attachment data from comment

[Sebastian Krzewiński]

Hi!

Do you know a way how to get aattachment data that is add to a comment? Today I found that adding attachment to a comment don't start Field  change value trigger set for attachment field. Now I'm looking a way how I can cover this scenario. Any thoughts?

Regards,

Seba

[Pasam Venkateshwarrao · Accepted solution]

Hi @Sebastian Krzewiński 

Yes this can be possible through automation, iam using same automation rule it works for me

smart value:{{issue.comments}}

Hope this helps

[Sebastian Krzewiński]

Thanks!

[Pasam Venkateshwarrao]

@Sebastian Krzewiński if it helps to you can you hit accept answer so that other can reach and it will help to others those who needs this automation.

[Gerusa Lobo _e-Core_]

Hi @Sebastian Krzewiński 

To comments there are two triggers that you can be use: comment.update and comment.created.

You can use them to get the attachments data in the comment. 

But, if the attachment will be insert in issue outside comment, you could use:

• Trigger: Field value changed 
• Fields to monitor for changes: Attachment.

As indicated on:

https://community.atlassian.com/t5/Jira-Service-Management/Automation-project-Request-trigger-Files-attachment/qaq-p/1399403

Hope this helps.

[Sebastian Krzewiński]

I found that in some cases Field value changed don't work correctly - https://jira.atlassian.com/browse/AUTO-382