Groovy script set current loop item as service desk approver(s) in newly created issue fails

[Nico Hoffmann]

Hello Community,

I do have an issue with a groovy script in Jira, where I successfully create a arbitrary number of linked issues based on a customField that holds user objects. I loop over these objects with a for loop and the issues get created fine, but I would like to set the approvers field used for Jira Service Desk to be set to the current loop item. I have this code for that part:

for (it in users) {
        log.debug "Users loop STARTED"
        def newIssue = issueFactory.cloneIssue(issue)

        newIssue.setSummary("DETAIL - $issue.summary")
        newIssue.setProjectId(issue.projectId)
        newIssue.setDescription(issue.description)
        newIssue.setAssigneeId("$it")
        newIssue.issueTypeId = "10200"
        log.debug "Assignee: "+ it
        String Approver = it.toString()
        ApplicationUser appUser = userManager.getUserByKey(Approver)
        if(appUser == null) {
                appUser = userManager.getUserByName(Approver);

                log.debug("did not find an application user with key '" + Approver + "'. found application user by using as name: " + String.valueOf(appUser))
        }

        log.debug "Approver: " + Approver

        newIssue.setCustomFieldValue(customFieldManager.getCustomFieldObject(10100),Approver)

        Map<String, Object> newIssueParams = ["issue": newIssue] as Map<String, Object>
        //issueManager.createIssueObject(currentUser, newIssueParams)
        issueManager.createIssueObject(currentUser, newIssueParams)

        IssueLinkManager linkManager = ComponentAccessor.getIssueLinkManager()

        log.debug("Issue Link Types : " + IssueLinkType)
        linkManager.createIssueLink(issue.getId(), newIssue.getId(), 10003, 1, currentUser);


        log.debug "Users loop END"
}

I get the log message as follows:

2018-10-24 18:01:34,786 http-nio-2990-exec-8 DEBUG admin 1081x403153x1 14d93yw 0:0:0:0:0:0:0:1 /secure/QuickCreateIssue.jspa [c.h.a.jira.workflow.SplitIssue] Users loop STARTED
2018-10-24 18:01:34,789 http-nio-2990-exec-8 DEBUG admin 1081x403153x1 14d93yw 0:0:0:0:0:0:0:1 /secure/QuickCreateIssue.jspa [c.h.a.jira.workflow.SplitIssue] Assignee: admin(admin)
2018-10-24 18:01:34,805 http-nio-2990-exec-8 DEBUG admin 1081x403153x1 14d93yw 0:0:0:0:0:0:0:1 /secure/QuickCreateIssue.jspa [c.h.a.jira.workflow.SplitIssue] did not find an application user with key 'adm
in(admin)'. found application user by using as name: null
2018-10-24 18:01:34,808 http-nio-2990-exec-8 DEBUG admin 1081x403153x1 14d93yw 0:0:0:0:0:0:0:1 /secure/QuickCreateIssue.jspa [c.h.a.jira.workflow.SplitIssue] Approver: admin(admin)
2018-10-24 18:01:34,851 http-nio-2990-exec-8 ERROR admin 1081x403153x1 14d93yw 0:0:0:0:0:0:0:1 /secure/QuickCreateIssue.jspa [c.o.s.jira.workflow.ScriptWorkflowFunction] **********************************
***************************************************
2018-10-24 18:01:34,854 http-nio-2990-exec-8 ERROR admin 1081x403153x1 14d93yw 0:0:0:0:0:0:0:1 /secure/QuickCreateIssue.jspa [c.o.s.jira.workflow.ScriptWorkflowFunction] Script function failed on issue: W
GPS-78, actionId: 1, file: <inline script>
com.atlassian.jira.exception.CreateException: Error occurred while creating issue. This could be due to a plugin being incompatible with this version of JIRA. For more details please consult the logs, and
 see: http://confluence.atlassian.com/x/3McB 

Do you have any idea what I may need to change to make it happen?

Thank you and best regards,

Nico 

[Joshua Yamdogo @ Adaptavist · Accepted solution]

Hi Nico,

'users' is a list of user objects, yes? You won't need to use the userManager because 'it' is already going to be a user object. Also, I think you have to set the Approvers field with a list of users. See if this script works

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.link.IssueLinkManager
import com.atlassian.jira.issue.link.IssueLinkType

for (it in users) {
    log.debug "Users loop STARTED"
    def newIssue = issueFactory.cloneIssue(issue)

    newIssue.setSummary("DETAIL - $issue.summary")
    newIssue.setProjectId(issue.projectId)
    newIssue.setDescription(issue.description)
    newIssue.setAssigneeId("$it")
    newIssue.issueTypeId = "10200"
    log.debug("Assignee: " + it.name)

    log.debug("Approver: " + it.name)

    newIssue.setCustomFieldValue(customFieldManager.getCustomFieldObject(10100), [it])

    Map<String, Object> newIssueParams = ["issue": newIssue] as Map<String, Object>
    //issueManager.createIssueObject(currentUser, newIssueParams)
    issueManager.createIssueObject(currentUser, newIssueParams)

    IssueLinkManager linkManager = ComponentAccessor.getIssueLinkManager()

    log.debug("Issue Link Types : " + IssueLinkType)
    linkManager.createIssueLink(issue.getId(), newIssue.getId(), 10003, 1, currentUser);

    log.debug "Users loop END"
}

Regards,

Josh

[Nico Hoffmann]

Hey Josh, 

you did it! :-) I tried your line and it works like charm! 

Thank you very much and a nice weekend for you!

Best regards, 

Nico

[Joshua Yamdogo @ Adaptavist]

Hi Nico,

Glad to hear you got it working! :)

Thx for using ScriptRunner.

Regards,

Josh