Help with Automation to close tickets

[Adrian Criado]

I want to close issues in status "Pendiente de cierre" that did not get an update in 72h (as a trial i set the time to 2 minutes), i've tried so many configs and no one works properly, this one is the only that works but it closes the ticket automatically:

I dont know where is the problem.

[Fazila Ashraf · Accepted solution]

Hi @Adrian Criado 

I think Nicholas Muldoon 's solution in https://community.atlassian.com/t5/Jira-questions/How-can-I-automatically-close-service-desk-issues-in-Jira-Cloud/qaq-p/81911 is the way to do this. Please check

[Adrian Criado]

Thank you so much, this helped me a lot!

[Alexander Bondarev]

Problem with trigger("when"), "In-box" JSD doesn`t have "issue matches" in column "when",

You can try Nicholas solutin with creating new SLA`s, but it may be too much SLA`s, 

So I can recommend you to try Automation for Jira - Server Lite,

It is free,