How can I allow email responses to count for comments in tickets, but not create tickets?

[Brianna Barnes]

One of my teams wants their customers to be able to reply to the notification email to post a comment reply inside the ticket, but they don't want their customers to be able to create tickets via email. Is this something that's possible? Or is it both or none?

[Nic Brough -Adaptavist-]

Yes, you can, see https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html - note that it lists several types of email "handler".  Most of us tend to use "Create or Comment" type handlers, but there are "comment only" ones available too.