Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How to build an automation rule to create a linked task in Jira based on the issue type

suzanne_moss May 1, 2025

Hi all, 

Im very new to Jira (and quite frankly a little scared of it!), anyhoo. For those that have braved the steep Jira learning curve, if you could help a gal out that would be so much appreciated. 

I want to create an automation rule that does this...

WHEN JSM work item created
IF the issue type is not 'Critical issue'
THEN create a linked issue in the Jira cloud project

The trouble I'm having is that I don't see a 'Then' action for 'Create Linked Issue'. 

 

If anyone can help i'd be super grateful. TIA

Suz 

1 answer

1 vote
Trudy Claspill
Community Champion
May 1, 2025

Hello @suzanne_moss 

If you are new to Jira I recommend that you visit the Learning area (link at the top of the Community pages) to find the free, on-demand training courses available for Jira products. The have courses for different knowledge levels (i.e. beginner) and a variety of topics, include Automation Rules.

 

There is no action named "THEN".

You simply add the actions after the 'IF'. The "then" is implied.Screenshot 2025-05-01 at 7.37.24 AM.png Screenshot 2025-05-01 at 7.37.45 AM.png Screenshot 2025-05-01 at 7.38.05 AM.png

You will need to add the Linked Issues field in your Create Work Item action to create a link between the new issue and the issue that triggered the rule.

Screenshot 2025-05-01 at 7.39.02 AM.png Screenshot 2025-05-01 at 7.40.03 AM.png

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
atlassian, mindful member, mindful member badge, atlassian community, community kudos, community giveaway, atlassian swag, community values, empathy and kindness, badge challenge, atlassian learning, community engagement, swag giveaway

Earn a Badge, Win a Prize 🎁

Earning the Mindful Member badge proves you know how to lead with kindness, plus it enters you into a giveaway for exclusive Atlassian swag. Take the quiz, grab the badge, and comment on our announcement article to spread the good vibes!

Start here
AUG Leaders

Atlassian Community Events