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How to change the service desk permission group

Jackson Farnsworth
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February 26, 2018

Because I've connected mulitple JIRA instances to crowd for setting up dev environments, the current group that grants access to JIRA Service Desk is "jira-servicedesk-users-2". Is there any way to change this in the UI so I can set it back to "jira-servicedesk-users"?

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AnnWorley
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 13, 2018

Hi Jackson,

It sounds like you just need to change the group in JIra under Administration>Applications>Application Access:

Screen Shot 2018-03-13 at 9.18.14 AM.pngIf you need to change the group in Crowd that is allowed to access Jira, that is done in Crowd as described in Specifying which Groups can access an Application

I look forward to hearing how it goes.

Thanks,

Ann

Jackson Farnsworth
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Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 13, 2018

Thanks, I was looking in the wrong places (User Management tab)

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