How to customize automatic email message "We have received your request and will get back to you soon"?

[Ewa Boloczko]

This question is in reference to Atlassian Documentation: Configuring service desk notifications

Is there any way to customize automatic email JIRA SD is sending after creating new issue from Customer Portal? 

Thanks

[Jeff Tillett · Accepted solution]

You could create an automation task of "when issue is created" trigger "make comment"

This will however impact any "Time to first response" SLA's you may have configured.