We have a custom workflow that ends with a status called Done. By mistake the transition into this status did not set Resolution, so we now have one issue with Status = Done and Resolution = Unresolved.
We have fixed the workflow so the Resolution is set correctly, and now we want to correct the wrong Resolution. How can we do this?
We tried to add an outgoing transition to the Done status, so we could transition the issue back to an in-progress status and then transition back to Done. But the workflow doesn't allow an outgoing transition as this is not present in the active workflow.
Is the only way to fix this really to make a copy of the workflow, change workflow scheme etc? It is quite cumbersome to have to do this to just set the value of a single field on a single issue.
If we don't fix the wrong resolution we will have to make a special exception for this one issue forever in all filters and reports.
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