How to log work in Jira Service Desk Request Type

[Noel Dinger]

Hey Atlassian Community, 

In this use case, employees want to log work (which is not related to any jira issue) through a JSD Request.

Right now, there is a request type with start (time), end (time) and description. When such a time tracking ticket is created by a (logged in) employee, the agent will copy those values to an external system (like an excel sheet). 

I am looking for ideas, how this process could be automated - considering some rules for breaks or maximum worktime. 

I thought about using script runner to code it, but that seems pretty ineffective. Maybe there is a dedicated plugin that could help?!

Let's discuss