How to send an email only when the ticket has been in a status during a certain period time ?

[Adrien P.]

Hello,

I would like to create a rule that sends an email only when the ticket has been in a certain status for 1 hour.

The objective is to avoid that an email is sent immediately in case of a status change error.

Thank you in advance for your help!

[Zoryana Bohutska _SaaSJet_]

Hi @Adrien P. 

You can try the solution from Atlassian Marketplace Time between Statuses.

It let you set a notification when an issue will be in a certain status for some time. To do it you need set as start and stop statuses same status and at configure time limit 1 hour and assignee for notification.

Please let me know will it help you.

Regards