Hello, I would like to create a rule that sends an email only when the ticket has been in a certain status for 1 hour. The objective is to avoid that an email is sent immediately in case of a statu...
I want to set sprint value for created task. But I don't see my board in drop down list My board configuration (shared with the public):
Using a custom field for email or name, can I check if a customer already exists in my service desk as a condition before trying to add them as a customer?
Is it possible to set a Service Desk reporter from a custom field? Here's how far I've gotten: 1) I am currently receiving a custom form with custom fields to create a Service Desk ...
Hello guys, I have a pretty confusing usercase, and it doesn't help being a Jira beginner :(. It would be much appreciated if I could get some of your helpful ideas. I have a custom f...
We receive an issue via an email from a customer with their reference in the summary field that I want to extract and populate into a custom field automatically. Summary title: REQUT000...
I have sucessfully created a rule that will create a ticket and then create subsequent tickets. The ability to link the issue to the last created issue seems to work well. We would now like t...
I'd like to be able to set the sprint for an issue automatically.
Trying to close a ticket in the service desk, and have it close a linked issue in a project. I have it as a global rule and the following configurations, not sure what I'm doing wrong: Scree...
I'm trying to get the information about the time logged and date resolved of an issue to put into an email but I cant reach the solution. The smartfields I try but doesnt work are: {{issue.fields.w...
I'm trying to set up an automation that takes the labels from one project that contains our epics and creates all those same labels on all of the issues linked in that epic - no matter what proj...
When I transition a bug/story to a certain state I want to remove it from a sprint through automation for Jira but can't work out how to do this. The field isn't available under the edit field ...
I've got a manual rule setup but I want to track who ran the rule - I can't see that in the audit log, am I missing something or is there another way to add that detail to the issue/task/story? &nbs...
Hi, Is there a way to reference the previous status of the trigger issue on an issue transition rule, using codebarrel`s automation tool? I`m trying to write a rule that moves sub-tasks of an issue...
I was using the advanced field to copy the custom date from parent to child with the below details and it was working last week. I'm now getting 'error parsing date string'. What am I doi...
I am trying to set up a rule that will create an issue every weekday at noon UTC. The below CRON expression is what I am trying to use: 0 0 12 ? * 2-6 * However, when I try to publish the rule I ...
We are trying to automate our workflow. Here is what we would like to do: We want to change the status of a parent issue (a story) when the status of one of its children changes. For example, suppos...
When a task is created, I want the reporter field value copied over to the impacted user. Can I do this with Automation for JIRA?
Using Automation for JIRA is it possible to transition the parent when all subtasks are resolved?
I'm using Code Barrel Automation light to trigger if status on an issue changes, it automatically assigns the 'User who triggered the event' as the assignee of all sub-tasks on that issue. However th...
I want to create a set of sub-tasks when a particular transition occurs. For example, when an issue moves from To Do status to In Progress status, I want to automatically create a couple of sub-task...
Whenever a sub-task's due date is edited, I'd like to update the parent's due date if the sub-task's due date is later then the current due date of the parent (and all other sub-tasks).
How do add watchers to an issue during issue creation?
I would like to increment the value of a custom field every time a certain status is transitioned. Can the Automation tool do this? Is there an example? thanks! https://marketplace.atlassian.com/plu...
Screen Shot 2016-09-16 at 11.36.38 AM (2).png This is my automation but when I go to the automation log it shows Status: "Success" but Action Details: "No actions were performed" I'm not sure what I...
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