How to setup automation that only affects the service management ticket and not the dev tickets?

[Elisabeth Gie]

Hi All

I am trying to set up some automation between my development project and my service management project but I'm not sure if I'm doing it correctly.

Context:

I have a service desk where customers can log product ideas or suggestions. Those get cloned to the development project when they are ready to be developed. 

What I want to do:

I want to setup automation so that when the status on the Dev ticket changes, it should auto update the status or comment on the service desk ticket. Similarly when a certain comment is added to the dev ticket, it should be auto copied to the service desk ticket.

The problem:

I'm not sure how to set this rule up without affecting the development project. I initially set it up to be based on the Clones / Cloned by but other dev tickets are cloned as well so I don't want to auto update any other dev tickets and I'm worried that by setting up the rule that way, I create a lot of unnecessary comments on the other cloned dev tickets.

Does anyone have a suggestion on how to set this rule up please?

[Charlie Misonne · Accepted solution]

Hi! Welcome to the Atlassian Community.

If you don't want to affect any issues in the DEV project you could simply put a condition in the automation rule flow.
In the related issue branch add a condition on project = service desk project.

I think this should do the trick.

[Stephen Wrathall]

Correct thanks @Charlie Misonne, that sounds like it should work.

[Elisabeth Gie]

Awesome, thank you so much for the help, I will try this :)

[Charlie Misonne]

Hi Elisabeth!

Glad I could help. If this solves your question please mark the answer as accepted. It might help other community members in the future.