How to sync statuses between two issues?

[Andrey Rudnev]

Hello everyone. I am trying to solve the following problem: I have one issue in the Software project and I have one issue in the Service project. I'm trying to write an automation rule that will work as follows: when the status changes in Issue, which is in Software, then Issue, which in Service should also automatically change its status. The statuses are different because there are two different workflows. For example: if a task from the Software project changes its status to "In progress", then the task from the Service project changes its status to "Implementing".
I found a similar topic on the forum with a solution (https://community.atlassian.com/t5/Jira-questions/Sync-between-parent-issue-and-linked-issue-to-be-completed-with/qaq-p/1757005 and https://www.atlassian.com/software/jira/automation-template-library/sync-work), but I can't adapt it to my condition. Could you please help me?

[Richard Fay]

You were in the right place.

https://www.atlassian.com/software/jira/automation-template-library/sync-work

You'll need to ensure the tickets are linked in a predictable way.

Then you'll need to set up an automation in your Software project that looks at the local tickets and triggers when they transition to a specific status. You'll probably need a separate automation for each status check (or a really complicated if/else automation). The automation should then trigger a transition on the target issue.

You'll also want to ensure that your workflow in Service project allows for free transition between statuses. If you don't, and the statuses are out of sync, then the automation may fail attempting an invalid transition.

Cheers.

[Andrey Rudnev]

Thank for your answer! That is, in order to synchronize the statuses of different tasks, they must be interconnected, otherwise nothing will work?