Inflated Billing - Jira Service Desk

[Guy]

Hi all,

We are currently using Jira software + Jira Service Desk + Conflunece.

We're in an absurd situation where the billing in Service Desk spiked by over 150$ per month due to admin privileges that were given to users in order to administer their project for Jira software (They have nothing to do with Service desk)

This caused Service desk to from being a well priced system to a system where we are spending money for no reason.

If this will be the case we will have to forfeit the use of Service Desk altogether.    

Any thoughts?

[Liam Green]

Hi @Guy 

I would reach out to Atlassian to see if there is anything they can do.

From a practical point of view, it is worth checking that the users don't have access to things they don't need access to - and that they're a project admin not site admin.

Hope you manage to sort it.

Regards, Liam

[caglad]

Is the issue with your software site admins having access to jira service desk automatically? We ran into this and was able to turn them into trusted users. They dont need to be site admin to manage their projects - they could be project leads.