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Is there a way to close a service desk ticket without it notifying the creator?

Forrest Parker
Forrest Parker
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March 16, 2016

This question is in reference to Atlassian Documentation: Configuring service desk notifications

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Phill Fox
Phill Fox
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March 16, 2016

If you are a Jira administrator or a user with appropriate permissions you can suppress emails on bulk operations. I have not trsted this against JIRA service desk portal users so worth checking on a test issue first.

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