Is there a way to see who created an issue, even if they didn't list themselves as the "requestor"?

[Justin Corcoran]

My team is concerned that people will enter issues on behalf of others, and there won't be a way to identify who actually wrote up the issue. We want to allow people to enter issues on behalf of others, so I can't lock down the "requestor" field, but I'm curious if there's a "creator" field or something like that.

As an alternative, can I create a field that is not editable, and puts the currently logged in user's name in by default?

[Dieter · Accepted solution]

You can use the Jira Suite Utilities plugin to accomplish this. please refer to https://studio.plugins.atlassian.com/wiki/display/JSUTIL/JIRA+Suite+Utilities+Workflow+Post-Functions You would use the post function 'Update Issue Custom Field' with a user custom field and assign the value %%CURRENT_USER%% in the create transition

[Dieter]

Of course you should not add this field to any edit or create screen So noone can change it

[Justin Corcoran]

That all makes sense, thank you. I do have one question though. You mention "assign the value %%CURRENT_USER%% in the create transition". How do I modify the create transition to include that post function? I don't see this transition in the "steps" view, and when I double click on the transition (from Create to New, the first status), I'm told that I can't edit this transition.

[Dieter]

Indeed it's not very intuitive to edit the Create transition. please check this http://confluence.atlassian.com/display/JIRAKB/Editing+the+Workflow+Transition+for+Issue+Creation

[Dieter]

... And of course you can only edit an active workflow if it is in draft mode

[Justin Corcoran]

that link was really helpful, thank you. I was able to find the create issue transition. However, the only fields I have available to update from the "Update Issue Field" option are the default fields. I don't see an option to update any custom fields in a post function. Any ideas?

[Dieter]

The post function i mentionned in my original answer will only be visible if you install the Jira Suite Utilities plugin. It's the function 'update Issue custom field' not 'update issue field' which is only for system fields. Id you install the plugin and the post function is still not visible the custom field module might be disabled. Check this in administration - plugins.

[Dieter]

The plugin is at https://plugins.atlassian.com/plugins/com.googlecode.jira-suite-utilities

[Justin Corcoran]

that worked great. I just have one last problem. When I add the field (it's called "Creator") to the creation screen, then it automatically sets the value to the current user and displays that on the details of the issue once it's created. However, I don't want this to be displayed on the creation screen, because then it can be modified. If I remove it from that screen, then it's also not displayed in the details of the issue. Can I set a field to be displayed on the issue details, but not on any screens?

[Dieter]

This should be possible if you create a screenscheme with two screens. One screen is with Creator, the other is without this field. The first screen would be assigned to the View mode, the other one to the Edit and Create mode. That way noone will be able to change that field. if this explanation was too short, please read more about screen schemes configuration in the manual

[Justin Corcoran]

that should do it. Thanks so much. I haven't worked with screenschemes much, but I expect that I can figure it out.

[Thomas Schlegel]

We make it the other way round. We do not allow to modify the reporter, but we offer a custom field to enter the person for whom the issue was created.

Works well for us.

Best regards

Thomas