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Is there a way to selectively show fields on edit that only pertain to a particular request type?

Rob Horan
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July 2, 2019

For Jira Service Desk, multiple request types can map to a single issue type.  When you go to edit that issue in Jira you could have a ton of irrelevant fields to wade through.

Yeah, tabs COULD be an option, but it appears that Atlassian in their infinite wisdom has prevented fields from appearing in more than one tab.

SO is there a way to edit a ticket and limit display to only those fields pertaining to its associated request type?

1 answer

0 votes
Joe Pitt
Community Champion
July 2, 2019

Not out of the box. Tabs are a logical separation of fields for human convenience. They are implemented in the code as one screen.  

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