Issue with access to Jira/Confluence in my organization and 2 step verification

[Diana Bernal]

Hello Atlassian Support. 

I work for an organization that has Atlassian products (Jira/Confluence).

I was able to access our Atlassian products with single sign on until recently I was asked for a password.

I setup a new password using the Atlassian recovery link, which I received in my company.

Then I tried to log in again with the new password. After providing the new password, I was asked to complete 2-step verification with a 6 digits code.

I have not setup an Authenticator for Atlassian, So I cannot get the code to pass the 2-step verification and access my account. 

I contacted the Helpdesk team, and they have not been able to help. 

I can I do?

Thanks,

Diana.

[Mohanraj Thangamuthu]

Hello, Good day. We need to know whether your account is managed account or un-managed account.

Please refer to this link if you are using un-managed user account : https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/