Jira Cloud backup-restore unable to re-add plugins

[Deleted user]

Hello,

I have made an (test) export from one Jira Servicedesk cloud tenant (X) and imported this to a new Jira Servicedesk cloud tenant. So far so good but now I try to add the (same) plugins to the new tenant Y from the app-store (that were also in the old tenant X).

I tried several plugings (Tempo planner, Tempo Timesheets, Simple Edit) but with every plugin I get the same error: "An error occurred while provisioning the user for this app. Please try installing it again, and if then problem persists then contact Atlassian support."

I am a site admin; Billing has been set up for the new tenant (Y). And for Simple Edit I was the installer in the old tenant (X). A search on this forum gave me some simular issues but no solution.

Hope someone can please help me with this.

Thanks in advance for your help!

Best regards, Rene

[Alexey Matveev · Accepted solution]

Hello,

Go to products -> application access. There will be questions about adding groups. You should accept the groups.

[Deleted user]

Thank you for your reply, that solved my problem!