Jira Portal for external clients, a way to limit domains in the request participant field.

[RJ Foltz]

Hi,

We use JSM portal for external clients. Is there a way to create an automation rule so that if a certain client ticket can block user domains of a different client from being added in the Request Participant field?

[Uday Kiran Bhaviri]

Hi @RJ Foltz 

I didn't try this but this is just logic but you need to develop accordingly 

If you are able to get the user email address then 

If request participant (user) added to the request check if the user's email address not containing the same as reporter email after @ then automation should remove the request participant else ignore.