Jira service desk integration with jira software

[Shrikant Maheshwari]

how can we integrate JIRA Service desk with Jira software?

Is it possible without without use of plugins?

[Nic Brough -Adaptavist-]

Install both on the same Jira Core server (or add one to an installation of the other), via Manage Applications.  They "integrate" automatically then.

Of course, there's a massive question here though - what do you want from "integration"?

[Shrikant Maheshwari]

@Nic Brough -Adaptavist-

Both are the cloud versions.

[Nic Brough -Adaptavist-]

Your best option is to shut down one of the instances and enable the application on the other one

[Kris G _Alacriz_]

If you are talking about Atlassian cloud, don't worry. Atlassian will take care of the integration. 

If your question is about a third party cloud service, you'd install JSD along with Jira Software, use the same port during installation and they are integrated automatically.  No plugins or applications are required.

While doing JSD installation after Jira Software installation, if you specify different ports for both, they'd be different instances on the same server and hence not integrated. 

I hope that helps. 

Best,
Kris

[Adrián Plaza [DEISER]]

Hi @Shrikant Maheshwari,

Both applications are natively integrated you only need to install both on the same server.

What application you have nowadays?

Cheers,

Adrián.

[Shrikant Maheshwari]

Currently we are using JIRA cloud at one isntance and Jira Service desk at other instance

[Shrikant Maheshwari]

@Adrián Plaza [DEISER]

We are currently using Cloud version of both JIRA as well as Jira service desk

[Adrián Plaza [DEISER]]

Hi @Shrikant Maheshwari

You need to put both applications in the same Cloud instance, is this possible for you?

Cheers,
Adrián.

[Shrikant Maheshwari]

@Adrián Plaza [DEISER]

So if both the applications are in the same cloud instance, they will integrate aumatically or we need to do something.

[Adrián Plaza [DEISER]]

Hi @Shrikant Maheshwari,

It depends on what kind of integration you want, by default you have this: https://www.youtube.com/watch?v=6Cl8qbSIwqE

Cheers,

Adrián.

[Shrikant Maheshwari]

@Adrián Plaza [DEISER]

Thanks for the reply we just need to flow some information from JIRA Service desk to JIRA.

My query is if both the applications are on the same cloud instance, how they would integrate.Do we need to configure application link or install some plug-in

[Adrián Plaza [DEISER]]

Hi @Shrikant Maheshwari,

No, you don't need to install anything the APP's are totally integrated by default.

Cheers,

Adrián.